CONTACT

For information regarding online orders and products, you can contact us via email or filling the form.

WE ARE HERE TO HELP

Customer Service
How Can We Help You?

For information regarding online orders and products, you can contact us via email or by filling the form on the right side.

Customer Care:

Nicolas.w.chambers@icloud.com

Hours:

Monday to Friday, 9:00 AM – 1:00 PM and 2:00 PM – 6:00 PM (CET)

We will respond to your emails within 3 business days.

For any inquiries related to orders, please include:
  • Full Name
  • Order Number
  • Email Address

For returns, please visit our Return Page

FAQ
Where do you ship?

We ship to Switzerland and Europe
How much does shipping cost?
  • Switzerland: CHF 7.–
  • Europe (Zone 1): CHF 14.–

Shipping costs are shown at checkout.
How long does delivery take?
  • Switzerland: around 3 business days
  • Europe: 4–8 business days
Will I receive tracking information?

Tracking is available for orders shipped within Switzerland.
Tracking is not available for European shipments.
Which shipping carrier do you use?

All orders are shipped via Swiss Post.
Can I return an Item

Yes, here. Returns are accepted according to our Return Policy.

Items must be unworn, unwashed, and in original condition.
How do refunds work?

Once your return is received and approved, the refund will be issued to the original payment method.

More details are available in our Return Policy.